Return Policy and FAQ
Are your bags cruelty free? Yes! One of our main concerns was making sure each product we carry is cruelty free and made with synthetic material. You will only find MADART on faux leather and synthetic fabric.
Will a sold out item come back to stock? Depends, we have different collections. Our hand painted bags are all individual pieces, but these can be requested as a customization piece, if you desire a similar type bag that has been sold (contact for further information). Our logo bags are unlimited. And our limited addition collection will not be put back in stock once sold out.
Can I purchase Livin' the Mad Life on other sites? No, our website is the only place that sells authentic bag by the artist Megan Aroon Duncanson.
Can I change my order once sent in? If you need to change or cancel your order, please contact us at firstname.lastname@example.org as soon as possible and we will do our best to accommodate your request. Please note that some types of changes may not be possible.
What is your return policy? All purchases not marked final sale must be returned within 14 days. Once we have received and processed your return, refunds will be issued via the original method of payment. Return shipping cost is buyers responsibility, unless purchase is defective. All original, hand painted bags are final sale.
To qualify for a refund, all returned items must be in unused, unworn, unwashed, and undamaged condition, and in the original packaging with all original designer, Livin' The MAD Life, and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers, and garment bags. Cosmetics must be unopened to qualify for a refund. We reserve the right to decline any returns that do not meet this criteria.
To initiate a refund please contact us as soon as possible at email@example.com.
Which Payment methods do you accept? We accept PayPal and all major credit cards. We also offer layaway options, contact us for more information.
Where is the company based? You can find us in sunny Miami, Florida.
How quickly will I receive my purchase? Due to the customization process bags shipped in the US can expect a 3-5 week delivery date from purchase.
Florida sales tax will be applied to all purchases made from Florida.
Still have a question? Contact us at firstname.lastname@example.org